STEP Problem Report Submission Form

STEP Problem Report Submission Form

For help with course registration, please review our Registration Help document (PDF).

The information submitted on this form will be automatically sent to STEP for resolution. Please enter as much information as possible in the form below.

Problem Description

Title for Case (e.g., Unable to Login)

Contact Information

Full Name:

Phone Number:

E-Mail Address:

Problem Date and Time of Day Experienced

Operating System & Browser Information

Operating System (i.e., Windows XP, Mac OS X, etc.):

Browser and Version (i.e., Internet Explorer 7, Firefox 2.0, etc.):

Internet Connection Method

56 K Modem/Dial-up (i.e., AOL dial-up, NetZero dial-up, etc.)
DSL/Cable Modem/Satellite (i.e., Comcast, AT&T, DirecTV, etc.)
LAN/T1

Internet Service Provider (i.e., AOL, Comcast, etc.)

Do you have any Pop-up Blockers or other internet toolbars installed?

Yes
No
Don't know

Please give a description of the problem:

If an error message appeared, what did it say? (Please be as exact as possible.)