Ph.D., University of Minnesota, 1997 Viola D. Hank Associate Professor of Management Dept: Department of Managment Office: 377 Mendoza College of Business Phone: (574) 631-5074 Contact e-mail:sdevaraj@nd.edu Editorial Appointments : Associate Editor, Management Science Senior Editor, Production and Operations Management (POM) Journal Associate Editor, Information Systems Research (ISR), 2004-07. Interests: Business Value of Information Technology Supply Chain Management Business Intelligence Management of Technology Quality and productivity management Publications: The IT Payoff: Measuring the Business Value of Information Technology Investment Book Published By Financial Times/Prentice-Hall, co-authored with Rajiv Kohli. Chari, M., Devaraj, S., David, P. The Impact of Information Technology Investments and Diversification Strategies on Firm Performance- A Research Note. Management Science, Vol 54, No. 1, pp. 224-324, 2008. Devaraj, S. Easley, R., and Crant, J.M. "How does Personality Matter? Relating the Five Factor Model to Technology Acceptance and Use", Information Systems Research, Vol. 19, No. 1, pp. 93-105, 2008. G. Vaidyanathan, G., and Devaraj, S. 'The Role of Quality in e-Procurement Performance: An Empirical Analysis", Journal of Operations Management Vol. 26, 407-425, 2008. Devaraj, S. Wei, J., and Krajewski, L. "Impact of eBusiness Technologies on Operational Performance: The Role of Production Information Integration in the Supply Chain", Journal of Operations Management, 25, 1199-1216, 2007. Devaraj, S. Fan, M., and Kohli, R.  "Examination of online channel preference: Using the structure-conduct-outcome framework", Decision Support Systems, 42, 1089-1103, 2006. Chari, M., Devaraj, S., David, P. International Diversification and Firm Performance: Role of Information Technology Investments. Journal of World Business 42(2), 184-197, 2007. Devaraj, S., Kohli, R., "Performance Impacts of Information Technology: Is Actual Usage the Missing Link?", Management Science, 49(3), 273-289, 2003. Devaraj, S. Fan, M., and Kohli, R.  "Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics", Information Systems Research, Vol. 13, No. 3, pp. 316-333, 2002. Devaraj, S., Hollingworth, D., and Schroeder, R. "Generic Manufacturing Strategies and Plant Performance" Journal of Operations Management, Vol. 22, pp. 313-33, 2004. Kohli, R., and Devaraj, S. "Measuring Information Technology Payoff: A Meta-Analysis of Structural Variables in Firm-Level Empirical Research," Information Systems Research, Vol. 14, No. 2, pp 127-145, 2003. Kohli, R., Devaraj, S., and Mahmood M.A. (2004) Understanding Determinants of Online Consumer Satisfaction: A Decision Process Perspective, Journal of Management Information Systems, 21(1), 119-141. Kohli, R., and Devaraj, S. "Realizing Business Value of Information Technology Investments: An Organizational Process", MIS Quarterly Executive, Vol. 3 (1), pp. 55-70, 2004. Devaraj, S., Fan, M., and Kohli, R. "E-Loyalty: Elusive Ideal or Competitive Edge," Communications of the ACM, Vol. 49, Issue 9, pp. 184-191, 2003. Conlon, E., Devaraj, S., and Matta, K. "The Relationship Between Initial Quality Perceptions and Maintenance Behavior: The Case of the Automotive Industry," Management Science, Vol. 47, No.9, pp. 1191-1202, 2001. G. Vaidyanathan, G., and Devaraj, S. 'A Five Factor Framework for Analyzing Online Risks in E-business', Communications of the ACM, Vol. 46, Issue 12, pp. 354-361, 2003. Easley, R., Devaraj, S., and Crant, J.M. Relating Use of Collaborative Technology to Team Performance: An Empirical Analysis, Journal of Management Information Systems, Vol. 19 (4), 249-270 (Spring 2003). Easley, R., Michel. J., and Devaraj, S. The MP3 Open Standard and the Music Industry's Technological Response to Internet Piracy', in press, Communications of the ACM, Vol. 46, Issue 11, pp. 90-96, 2003. Banker, R., Devaraj, S., Schroeder, R., and Sinha, K.K. "Performance Impacts of Eliminating Direct Labor Variance Reporting: A Field Study," Journal of Accounting Research Vol. 40, No. 4, pp. 1013-1036, September 2002. Devaraj, S., and Rameshbabu, S. 'Measuring the Relationship between Training and Job Performance in the Software Industry', Communications of the ACM, . Ahire, S., and Devaraj, S. "An Empirical Comparison of Scale Validation Approaches," IEEE Transactions on Engineering Management, Volume 48. No. 3, August, 2001. Kohli, R., and Devaraj, S. "Contribution of Institutional DSS to Organizational Performance:," Decision Support Systems, Vol. 37(1), pp. 103-118, 2004. Devaraj, S., Hollingworth, D., and Schroeder, R. "Generic Manufacturing Strategies: An Empirical Test of Two Configurational Typologies," Journal of Operations Management, Vol. 19 pp. 427-459., 2001. Devaraj, S., Matta, K., and Conlon E. "Service Quality and Product Quality: Antecedents of Customer Loyalty in the Automotive Industry," Production and Operations Management, Vol. 10(4), 424-439, 2001. Devaraj, S., and Kohli, R. "Information Technology Payoff in the Healthcare Industry: A Longitudinal Study," Journal of Management Information Systems, Vol. 16(4), 2000. "Future of Quality Management: Challenges and Opportunities," Quality Management Symposium, Co-edited with K. Matta and L. Krajewski, 1998. Anderson, J., Rungtusanatham, M., Schroeder, R, Devaraj, S. "A Path Analytic Model of a Theory of Quality Management underlying the Deming Management Method - Preliminary Empirical Findings," Decision Sciences, Vol. 26(5), Sept/Oct 1995. A. Raghavendra, M. Ramdas, T.S.Krishnakumar, Devaraj, S., and B.G. Raghavendra"Efficient Heuristic for Large-scale Vehicle Routing," European Journal of Operational Research, Vol. 57, 32-38, 1992. Honors: Best Paper Award, 2007. Lattanze Center (with Dr. Rajiv Kohli) Viola D. Hank Term Chair (2006) Visiting Scholar, National University of Singapore (Summer 2005) Infosys Technologies Fellow , 2001 Who's Who in America Best Paper Award. 1997 Decision Sciences Annual Conference Best Paper Award. 1995 International Conference on Contemporary Accounting Issues Best Paper Nomination, Decision Sciences Conference, 2000 Certificate of Merit, NE Decision Sciences Institute, 2000 Guest Speaker: Financial Executives Institute (FEI) Business and Technology Club Strategic Information Systems Business Process Reengineering Reviewer: MIS Quarterly Information Systems Research Journal of Management Information Systems Decision Sciences Journal IEEE Transactions International Journal of Electronic Commerce Journal of Operations Management Production and Operations Management Journal Journal of End-User Computing Academy of Management Review

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