Our final individual award goes to an employee who has served library users for a long time. First hired in 1983, she has been a model of good service for nearly twenty years. The service that she offers patrons reflects her genuine respect and understanding for their work. She knows her unit’s policies and procedures and is adept at using them in ways that meet changing patron needs. She endeavors to build rapport with the users and is tactful and objective in addressing demanding patrons. She welcomes new challenges and takes advantage of educational opportunities.

Described by her nominator as one of the library’s Silent Leaders, she has helped shape library services. Some of this library’s highest scores in this year’s LibQUAL survey were in the area of service attitude.

Today, we honor one of the staff who has demonstrated this attitude day after day – Sue Cierzniak.