This honoree has earned individual praise, applause at Divisional meetings, and multiple nominations for recognition both as an individual employee and as a part of various teams. He has been described as prompt, knowledgeable, and collegial and as a “driven soul in terms of creating user-friendly access to databases and simplifying complexities.

He has been with Library little over a year, but has already had an enormous impact in improving user access to electronic resources. This year, he was nominated both for his outstanding ongoing service – which incorporates listening to in-house users, taking responsibility for following up on problems until they are resolved, traveling to branch locations to offer on-site training, and producing well-organized and understandable statistics and for his collaborative work on special projects, such as his work with Bill Sill and Ken Kinslow to develop ILL forms that “fill themselves out” and his efforts on committees, such as the e-journal locator task force.

For those who use electronic serials and databases, this individual’s name is well known – one of this Library’s Great Enablers – Mark Dehmlow.