Our first honoree is sensitive to the needs of both library users and library staff. Although her time is divided between two Departments, she is so responsive and productive that each Department seems to think that she works fully for them. She is described as one who “is always available, anticipates needs, solves problems efficiently, stays on top of her area of expertise, and deals with emergencies without losing her cool”.

Her position description requires that she “provides effective, front-line computer hardware and software support and service”. She is honored today, not for meeting this responsibility, but for the way in which she meets it. Whether she is introducing new public work station configurations, resolving PC failures, or helping individual staff with label printing problems, she is perseverant and productive as well as being positive and cheery. Indeed she is known to whistle while she works.

Today we honor a person who makes the difficult easy...from the Departments of Reference and Resource Delivery...Diane Kennedy.