DCNS Support Center

Sandi Collins
Clara Enriquez
Scott Gaglio
Lucas Livingston
Bill Sill
Sandy Stellema
David Williams
Mandy Havert
(until August 2000)

It's hard to imagine the Library functioning at all without this group of dedicated individuals. The most recent and very obvious example of their work is the FunLove virus that stuck the Libraries a couple of weeks ago. Once it became apparent what had happened, Bill Sill quickly organized the group to deal with the problem. Bill and the DCCs spent three days visiting each NT@ND workstation in the Libraries installing the new software, getting machines back into working order and helping people clean their files.

Even though each DCC is administratively part of a specific department, each one has volunteered to assist computer users in other departments so that there is complete coverage in the Libraries. They have been responsible for organizing and assisting with training for things like ALEPH and Macro Express, and they offer their users customized training, tutorials, documentation and one-on-one help. The individuals of the Support Center work admirably together helping each other in order to assist the PC users within the Libraries.

Library Desk-top Computing "SWAT" Team

Sandi Collins
Clara Enriquez
Scott Gaglio
Lucas Livingston
Bill Sill
Sandy Stellema
David Williams
Mandy Havert

I would like to commend the difficult and valuable work done by Clara Enriquez and all of her colleagues during our recent computer virus attack. They were all very dedicated, courteous and persistent during a very stressful time for all of us.

Nelson Weindling

Circulation & Search Sections of Hesburgh Library

Sharon Andrzejewski
Susan Feirick
Kristie Clark
Patricia Kelly
Susan "Su" Phegley
Jeannine Schlundt (retired )

This team of staff members takes great pride in continually offering quality patron service. The patrons which frequent the circulation desk frequently verbalize on the friendly cheerful atmosphere and the helpfulness of the staff. Every season they also comment on the decorations. "It makes me feel like home." "They brighten my day." "You are always so festive and upbeat." "You make our visit to the library so enjoyable." These are only a select few of the comments that are heard from our library patron each and every day. I would like to recognize them for not only their "GREAT" patron service but for working as a team in enhancing the appearance of our highly visable area by the seasonal decorating of the section. Hats off to the circulation and searching sections of Hesburgh Library.

From a very proud Supervisor

Preservation Department

It is with great pride that we highlight the Staff of the Department of Preservation and Conservation, to the "Wall of Fame," for their accomplishments this fiscal year 1999-2000. Under the direction of Conservator Liz Dube, the staff has demonstrated great teamwork, dedication, and commitment to the University Libraries in the absence of a Preservation Administrator. Through its knowledge and perseverence, they have not only continued their work but have made great advancements with the undertaking of many new initiatives within each unit.

Diane Sikorski, Conservation, is restoring the Borges Collection and is designing the layouts for a major exhibit at the Snite Museum, of the Eric Gill Collection.
Marsha Meuleman and Margaret Ankrom, Repair, have undertaken the restoration of the Borges and Irish Collections and have reinstituted the Use Base Program.
Pat Karpinski, Special Projects, has reinstituted the Mass Deacidification Program targeting the Irish and Borges Collections, and has streamlined two major processes for the department.
Dorothy Paul, Reformatting, has completed the first 4 titles of the new Digitizing Project.
Cindi Hoffman, Bindery, has completed the year long Stiffening Project.
Debbie Huyvaert, Bindery, has reinstituted the Use Base Program and initiated processing the Anastos collection.
Lisa Stienbarger has been instrumental in many ALEPH committees resulting in advanced reports, permission authorizations, and general enhancements for the libraries.
And, The Preservation Disaster Team responded to the call of an emergency in the restoration and treatment of approximately 100 water damaged volumes at St. Mary's College Library.

Yes, the PRESERVATION DEPARTMENT has made the improbable--- possible!!!

ALEPH Working Group
and
ALEPH Department

Over the past year the ALEPH Working group (AWG) and the ALEPH Department have struggled successfully to bring order and coherence to the process of improving ALEPH at Notre Dame. The results of this struggle are becoming more obvious as the months roll on.

Back in the "old days" we used to complain about how unresponsive NOTIS was to our needs and how long it took for them to come up with improvements. Well, we got what we asked for. Ex Libris has certainly proved to be responsive.

AWG and the ALEPH Department have spent much time and effort developmenting a practical method for implementing the improvements, fixes and patches (AKA "rep changes") which Ex Libris churns out every week. We have gone from being over 700 rep changes behind to being virtually up to date.

By the way AWG may be pronoucned "Aw Gee" or "Awwwgug" --depending on your mood.

CADM

The Preservation Department would like to extend a heartfelt thanks to CADM for their hard work and consistent willingness to help out when Preservation activities impact catalog records.

Without CADM, Preservation would have been unable to proceed on a number of important initiatives this year. CADM has graciously and effectively taken on extra work flows; allowing us to seamlessly move forward in our own work. Over the past year, CADM has provided essential cataloging support for our use-based collections conservation workflow, our re-invigorated mass deacidification initiative, and our reformatting workflow.

Kudos to CADM for all your hard work!

Gratefully,
The Preservation Department

Reference Department

Doug Archer
Barb Cole
Lin Doversberger
Hector Escobar
Joni Kanzler
Lucas Livingston (honorary)
Shawni Love
Mike Lutes
John-Andrew Murphy
Margaret Porter
Kathie Ryan-Zeugner
Linda Sharp
Cheri Smith
Marsha Stevenson, Head
Cameron Tuai
Elizabeth Van Jacob

The last decade has been one of continual if not continuous change. The people in Reference have constantly adapted their services so as to seek out, learn and use the latest technologies for the benefit of our patrons -- without loosing touch with the old. Though at times a bit frazzled, they present a positive, welcoming face to the Notre Dame community and provide high quality service to back it up.

Arts and Letters Document Delivery Team

Julia Douthwaite and Mary Ellen Koepfle from the College of Arts and Letters; Aaron Bales, Andy Boze, Sue Dietl, and Jo Bessler from the University Libraries; and Donald Padgett from the Office of Information Technologies.

Honorary Support Team: Elaine Molenda, the Arts & Letters Administrative Assistants, the IKON Copy Service, and the delivery staff from General Services.

The Arts & Letters Document Delivery Team sped access to library materials for faculty in the College of Arts & Letters by allowing these faculty to order books and journal articles from the Hesburgh Library collections for delivery to their department. This pilot program included delivery to approximately 560 faculty in 26 Arts and Letters departments, centers and institutes across campus.

This Extensive expansion of our campus delivery required significant planning and negotiation. Challenges included: developing e-forms for requests, ensuring appropriate patron authentication, developing procedures to identify and retrieve needed materials and to bill departments for copy charges, arranging for reliable transportation of books and copies, and negotiating for secure housing of library materials in 26 non-library locations.

During the six month pilot, more than 2000 requests have been processed. Response is enthusiastic. Early analysis suggest that people simply want more of this great new service

ULTRATIME TEAM

Michelle Stenberg
Sandy Stellema
Eilene Franson
Theresa Casad
Honorary members: supervisors from throughout the Library

Armed with little training and incomplete documentation, this team helped the library implement Ultratime-the Campus' online system for tracking hourly work. Although Ultratime ultimately saved innumerable staff hours spent in paper tracking, its introduction demanded extraordinary study, patience and perseverence.

The Ultratime Team offered initial training and trouble-shooting support before they, or their campus advisors, had time to test and master the system.