Department of Psychology
University of Notre Dame

Organizational Behavior Management (OBM) & Performance Technology


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OBM and Performance Technology Talks, White papers, and Publications

White Papers/Talks/Selected PDFs

Are You in Search of Cost-effective Training?

The Road to Organizational Success

Paradigms for Organizational Effectiveness: Achieving Lasting Change

Performance Care: A Diagnostically Driven Approach to Employee Development

Performance Diagnosis and Return On Investment

Selection and Training

Technology-assisted Performance Enhancement

Behavior management in a real estate brokerage: Getting agents to sell more

Task clarification, performance feedback, and social praise: Procedures for improving the customer service of bank tellers

The sacred and the secular in OBM

On reinventing OBM: Comments on Geller’s proposals for change

Beyond positive reinforcement: OBM as a humanizing approach to management practices

Published Articles

Crowell, C. R. and Anderson, D. C. (1982). The scientific and methodological basis of a systematic approach to human behavior management. Journal of Organizational Behavior Management, 4, 1-32.

Anderson, D. C., Crowell, C. R., Sponsel, S. S., Clark, M. & Brence, J. (1982). Behavior management in the public accommodations industry: A three-project demonstration. Journal of Organizational Behavior Management, 4, 33-66.

Anderson, D. C., Crowell, C. R., Sucec, J. & Gilligan, K. D. (1982). Behavior management in a real estate brokerage: Getting agents to sell more. Journal of Organizational Behavior Management, 4, 67-95.

Wikoff, M. B., Crowell, C. R. & Anderson, D. C. (1982). Behavior management in manufacturing: Increasing work efficiency. Journal of Organizational Behavior Management, 4, 97-128.

Crowell, C. R. & Anderson, D. C. (1982). Systematic behavior management: General program considerations. Journal of Organizational Behavior Management, 4, 129-163.

Anderson, D. C., Crowell, C. R., Wikoff, M., & Sergio, J. (1983). On getting people to do what they could and should be doing. Proceedings: The 1983 SPC/IREAPS technical symposium, 10, 680-719.

Anderson, D. C., Crowell, C. R., Doman, M. & Howard, G. (1988). A systematic analysis of feedback, goal-setting, and work-contingent praise as applied to a university hockey team. Journal of Applied Psychology, 73, 87-95.

Crowell, C. R., Anderson, D. C., Abel, D., & Sergio, J. (1988). Task clarification, performance feedback, and social praise: Procedures for improving the customer service of bank tellers. Journal of Applied Behavior Analysis, 21, 65-71.

Anderson, D. C., Crowell, C. R., Hantula, D., & Siroky, L. (1988). Using task clarification and individual performance posting to increase cleaning in a student-run university bar. Journal of Organizational Behavior Management, 2, 73-90.

Crowell, C. R., & Anderson, D. C. (1991). Behavior management in a book bindery: Can OBM work against the odds? Proceedings of the Association of Management, 29, 55-60.

Crowell, C. R. (1996) On the nature and evaluation of "performance diagnosis." South Bend, IN: CRC Publications

Crowell, C. R. (1996) Performance imaging and the return on investment in development: Some issues and perspectives. South Bend, IN: CRC Publications.

Crowell, C. R., Worland, P. W. & Jones, J. W. (1996) Are you in search of cost-effective training? South Bend, IN: CRC Publications.

Crowell, C. R. (1998) On the Road to Organizational Success. South Bend, IN: CRC Publications.

Crowell, C. R. (1998) Paradigms for organizational effectiveness: Achieving Lasting Change. South Bend, IN: CRC Publications.

Crowell, C. R. (1999) Technology-assisted Performance Enhancement: Some Principles and Examples. South Bend, IN: CRC Publications.

Crowell, C. R. (2003).  Performance Care: A Diagnostically Driven Approach to Employee Development. South Bend, IN: CRC Publications.

Anderson, D. C., & Crowell, C. R. (2003). The Sacred and the secular in OBM. OBM Network News, 17, 4-7.

Crowell, C. R., & Anderson, D. C. (2005). On reinventing OBM: Comments on Geller’s proposals for change.  Journal of Organizational Behavior Management, 24(1/2), 27-53.

Crowell, C. R. (2005). Beyond positive reinforcement: OBM as a humanizing approach to management practices.  Journal of Organizational Behavior Management, 24(1/2), 195-202.

Crowell, C. R.  (2007).  Of rats and humans: a 35-year odyssey in OBM from the laboratory to the real world.  Journal of Organizational Behavior Management, 27(2), 37-64

Crowell, C. R., Hantula, D. A., & McArthur, K.  (2012). Improving service using both OBM and IOP methodologies: A synergistic rapproachement.  Invited submission for a special issue of Journal of Organizational Behavior Management.

 


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